Note: If you've requested for us to turn off Postini for your entire organization, you will need to contact us to have Postini re-enabled for your account before you can enable/disable Postini for specific accounts.
- Log into Postini using the postmaster e-mail address for your domain name (eg, postmaster@yourdomain.com).
Click here to open the Postini login screen in a new window.
If you don't remember your Postini password for the postmaster user, please see our FAQ on resetting Postini passwords.
- When prompted, select System Administration to go to the Postini System Administration screen for your organization.
- You will now see a heading near the top left called Choose Org (see below). Your account will generally already have been selected. If multiple accounts/organizations are associated with your postmaster user, you can select them from the pop-up for use the "Show Hierarchy" link to view a full list.
- Click on Orgs And Users tab in the top Postini navigation bar, and then select the Users subheading (see below).
You'll see a listing of all users in your organization. You can click on a name in the list of users to change settings. If you have more than a few e-mail addresses, it might be easier to type the address into the "Find User" blank and click "Search" for a targeted list (see below).
- You'll see an information screen for that user. You can use the "Reset User" button near the top to disable a Postini account.
You'll be asked to confirm in the next screen -- click "Continue." You'll be returned back to the user overview screen.
You'll be returned to the helpdesk screen, with a message near the top confirming the account has been reset. The user will recieve a Postini welcome message as soon as a suspected piece of spam hits their mailbox.
