1. Log into Postini using the postmaster e-mail address for your domain name (eg, postmaster@yourdomain.com).

   Click here to open the Postini login screen in a new window.

   If you don't remember your Postini password for the postmaster user, please see our FAQ on resetting Postini passwords.

2. When prompted, select System Administration to go to the Postini System Administration screen for your organization.
3. You will now see a heading near the top left called Organizations (see below). Your account will generally already have been selected. If multiple accounts/organizations are associated with your postmaster user, you can select them from the pop-up for use the "Show Hierarchy" link to view a full list.

   
   

4. Click on Orgs And Users tab in the top Postini navigation bar, and then select the Users subheading (see below).
   

   
   You'll see a listing of all users in your organization. You can click on a name in the list of users to change settings. If you have more than a few e-mail addresses, it might be easier to type the address into the "Find User" blank and click "Search" for a targeted list (see below).

   

5. You'll see an information screen for that user. You can use the "Suspend User" button near the top to disable a Postini account.
   

   
   
   

6. Next, you'll be presented with a suspension confirmation and a list of options
   

   
   
   

• Suspend Future Web Access - This disables access to the Postini Message Center for the e-mail address being suspended. If you'd like to give the user the option of logging in later and turning their junk mail filtering back on without your intervention, turn this option off.

  *IMPORTANT BILLING NOTE* In order for an account to be removed from your monthly billing, you must have Suspend Future Web Access checked.

• Notify User - The user will be sent an e-mail message notifying them that their Postini service has been disabled.
• Deliver Quarantined Messages -- If the user has suspected junk mail in their Postini quarantine, turn on this option to have Postini deliver these messages to the user for their review. If you don't turn on this option, any messages currently held in the user's quarantine wil be deleted.



Click Confirm to disable Postini.

You'll be returned to the user's information screen. As long as Suspend Future Web Access was on, the account will be removed from your Postini billing on your next invoice.