SpamShield is a spam fighting premium service that can automatically move unwanted mail to the Spam or Trash folder or reject the message. This process is simple, automatic and can be personalized. SpamShield Lite offers general spam protection. While SpamShield Pro includes advanced spam prevention features and customization which are not available on other spam blockers.

SpamShield assigns points to a message for suspicious indications of spam, such as having "ADV" in the subject line, and reduces points for characteristics of legitimate e-mail, such as having a valid sender. On an average, a message with a cumulative SpamShield score greater than 3 is most likely an unwanted e-mail. Based on test results, SpamShield Pro should detect over 75% of unwanted e-mail with no false positives at the default level of 2.5.

• A score of 1.0 to 2.5 - Indicates that message is not likely to be spam
• A score of 3.0 - Indicates that message is spam.
• A score of 3.5 to 5.0 - Messages are considered most likely to be spam
• A score of 5.0 or higher – Messages are considered spam due to the originating IP, RBLs, and SURBLs.

In the Control Center you can adjust the score which is applied by default to all of your end users. Please keep in mind that your end user settings in Web Mail will override this setting.

To adjust the SpamShield Score setting:
1. Log into your Control Center
2. Select Manage Services
3. Click on Email Rules
4. Select Spam Shield Score
5. Enable the filter by checking the box
6. Select the SpamShield Score from the drop down menu
7. Select the action to be taken from the drop down menu
8. Click OK to save your changes