digital.forest Technical Support
How do I add/delete/manage users in Platinum Mail?

Log into your control center and click "Manage Users" at the top left. To add a user, click "Create Users" in the left column.

To manage or remove users, choose "List User Accounts". You can either search for the user you'd like to manage/remove, or list all users.

Edit a user account:
1. On the List User Accounts result page you will find a link called Regular located under the Account Type column
2. Click on the Regular link to edit the user account information
3. Modify the end user information
4. Click on Save to submit your changes

Change a user password:
1. On the List User Accounts result page you will find a link called Regular located under the Account Type column
2. Click on the Regular link to edit the user account password
3. Set the new password
a. Passwords must be at least six characters long.
4. Confirm the new password
5. Click on Save to submit your changes

Note: First and Last Name are required fields. Please ensure you have entered this information before submitting your changes.

Delete a user:
1. On the List User Accounts result page check the box next to the last name of the user
2. Click on the Delete button

Note: Deleting an email account, folder (mailbox), or message from the server is a permanent action. It cannot be undone.