Please request restores via a support ticket. Requests should include:

• Your account name


• The name of the server


• The name of the file or directory you need restored


• The location of the file or directory within your home directory or disk


• The last known "good" dates of the files you want recovered

A restore usually takes 24 hours if the backup set is still on-site. If the backup set has been moved off-site then there is usually a 48 hour period for us to retrieve the set and complete the restore.

Restored files are placed in a directory called "restore" in the top level of your directory. There may be several files on this directory with names like "-1", etc. This is due to the way that retrospect backs up files.