****** Service Impacting Issue RESOLVED ******

The issues with the shared hosting server Kataba have been resolved and all sites and services are back online.

****** Service Impacting Issue ******

On Tuesday, September 27th an issue with one of our shared hosting web servers (Kataba) was encountered. While this issue is occurring customers with web sites hosted on this platform will be unable to access them via HTTP or FTP services.

We are working to resolve the issue as soon as possible and will update this notice once we have restored services.

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digital.forest remains committed to providing our customers with the highest level of service, the greatest degree of protection, and the most transparent communications. If you have any questions or concerns about the above maintenance, please contact your account manager. Our account management staff is available Monday through Friday from 08:00 hrs PST until 17:00 hrs PST at 877-720-0483 Option 2.

This evening during our scheduled maintenance window we will be restarting IIS services on kataba.forest.net in order to update the PHP config on the server. The restart will cause all web sites on the server to unavailable for approximately 30 seconds.

The restart will occur at 11:00 pm.

On Thursday July 19th we will be updating our Windows hosting servers. There will an approximately 5 minute outage per server as it is rebooted after updates are installed.

The reboots will be occurring between 1:00 pm and 9:00 pm.

It's that time of the month folks. Patch Tuesday has come again and we will be patching all of our Windows Shared Hosting servers this afternoon. We expect no more than 5 minutes downtime per server.

Today we will be patching our Windows Hosting servers with Microsoft Update MS-017 (Vulnerabilities in GDI Could Allow Remote Code Execution (925902)). This patch was released 1 week prior to the regularly scheduled monthly update due to the number of exploits that occurred over the past weekend. It is highly recommended that all affected servers be patched ASAP.

This patch will require a reboot of the updated servers. We expect no more than 5 minutes downtime per server.

For further information and details about affected versions of Windows please use the following link
http://www.microsoft.com/technet/security/bulletin/ms07-017.mspx

Tonight during our scheduled maintenance we will be applying security patches to all of our Windows hosting servers. We will reboot them one at a time and expect servers to be down no more than 5 minutes each.

The work will begin at 11:00 pm