digital.forest Technical Support
News archive: Holiday Hours

In observance of Labor Day, our business offices (Sales & Billing) will be closed on Monday, Sept 7th. Regular hours will resume at 8 am on Tuesday, Sept 8th.
Technical Support will remain open all day Monday, and all through the preceding weekend. Colocation customers without card keys requiring access to the datacenter anytime between 6 pm Friday, Sept 4th and 8 am Tuesday Sept 8th will need to contact our NOC for access to the building and elevators as they will be secured throughout the holiday weekend.

posted by digital.forest at 12:01 AM on Saturday, September 5, 2009
Categories: Holiday Hours

In observance of the New Year's Holiday, digital.forest sales and billing will be closed Thursday, January 1st. Normal business operations will resume at 8 AM PST on Friday, January 2nd.

Technical Support will remain open through the holiday.

We'd like to extend our wishes for a happy new year and a prosperous 2009 to all of our valued clients.

Chuck Goolsbee
V.P. Technical Operations

posted by Chuck G. at 01:38 PM on Wednesday, December 31, 2008
Categories: Holiday Hours

The Sales, Billing, and Customer Service departments of digital.forest will be closed from 2:30 PM today, through the weekend, opening at 8:00 AM Monday, December 29th.

Technical Support will remain on-site throughout the holiday.

Our building and campus will be closed from 5 PM today through 8 am, Friday December 26th. During that time clients wishing access to the datacenter will need to contact digital.forest Technical Support for building access.

All of us here at digital.forest wish you and yours a very merry Christmas!

posted by Chuck G. at 03:28 PM on Wednesday, December 24, 2008
Categories: Holiday Hours

In observance of the Thanksgiving Holiday, digital.forest will be closed Thursday November 27th and Friday November 28th. We will resume regular business hours at 8am PST Monday December 1st.

Technical Support staff will remain on-site 24 hours a day throughout the holiday period. Please be aware that we'll have limited staff coverage for telephone tech support during the next few days. Please note that our building will be locked throughout the weekend and clients requiring access to the datacenter to work on colocated servers will have to call or email first to be allowed access to the building. On a final note, our building's freight elevator is undergoing repair today and may not be complete before the Intergate.Seattle campus holiday hours begin. This may mean that particular elevator will be out of service through the weekend. We appreciate your patience and understanding in this regard.

All of us at digital.forest wish you a happy Thanksgiving and a wonderful holiday season!

Chuck Goolsbee
VP, Tech Ops
digital.forest

posted by Chuck G. at 06:05 PM on Wednesday, November 26, 2008
Categories: Holiday Hours

In observance of Independence Day, our business offices (Sales & Billing) will be closed on Friday, July 4th. Regular hours will resume at 8 am on Monday, July 7th.

Technical Support will remain open all day Friday, and all through the weekend. Colocation customers without card keys requiring access to the datacenter anytime between 6 pm Thursday, July 3rd and 8 am Monday July 7th will need to contact our NOC for access to the building and elevators as they will be secured throughout the holiday weekend.


posted by Chuck G. at 10:40 AM on Wednesday, July 2, 2008
Categories: Holiday Hours

In observance of the Memorial Day Holiday the digital.forest offices will be closed Monday, May 26th. Sales, Billing, and Customer Service will be unavailable until normal business hours resume on Tuesday, May 27th at 8:00 AM PDT.

Technical Support remains open and available as always.


posted by Chuck G. at 02:40 AM on Monday, May 26, 2008
Categories: Holiday Hours

Tonight (Thursday, December 13, 2007) is our annual digital.forest Christmas party. We're going to close the phones for the evening and ignore the trouble tickets for a little while and relax a bit. We will still be available for emergency issues, but please be patient. This is the ONE time of year we do this and it is just for a few hours. Normal support will resume around 10 tonight.

Thanks so much and all of us here at d.f wish you and yours a very merry Christmas!

--Chuck Goolsbee
VP Technical Operations
digital.forest, Inc


posted by Chuck G. at 04:52 PM on Thursday, December 13, 2007
Categories: Holiday Hours