digital.forest Technical Support
News archive: chestnut.forest.net

Just a reminder, tonight at 11 PM we will be performing an emergency maintenance on part of our electrical system. This will have an impact on a portion of our shared web and database servers, and eight dedicated and colocated servers. The shared hosting servers affected are:

acacia, acorn, alder, aralia, arrowwood, ash, aspen, avocado, balsa, balsam, bamboo, banana, banyan, bayberry, beech, bigleaf, blackberry, boojum, boxwood, bubinga, buckeye, cactus, cedar, cherry, chestnut, cholla, cinnamon, clover, columbia, commerce2, commerce3, cork, cottonwood, db, deerwood, dogwood, ebony, elm, evergreen, ficus, fig, filbert, fuji, gingko, grape, grapevine, hackberry, hazel, hemlock, hickory, ironbark, ivy, kentia, kola, kudzu, larch, laurel, lilac, lime, madrona, magnolia, mango, mangrove, maple, mesquite, mimosa, moringa, mulberry, myrtle, newninewire, ninewire2, olive, orchid, palmetto, papaya, pear, pecan, plum, poplar, privet, quince, redbud, sassafras, savin, sequoia, sherwood, snowberry, spiceberry, spruce, strawberry, sycamore, tamarack, teak, truffula, tutsan, walnut, woodpecker, yucca, yulan/fern

Every effort will be made to minimize the downtime. Our electricians have estimated the time required to complete the task at 2 hours.

Thank you for your patience and understanding while we strive to build a better facility.

Update 1:15 AM: The maintenance went very smoothly and was completed in under 90 minutes. We were able to supply alternate power to the few dedicated and colo servers involved in the maintenance. We also took the opportunity to replace some failed parts in a couple of servers (acorn for example whose fan inside the power supply had stopped working.)

Again, thank you so much for your patience during this critical maintenance interval.

During diagnostics on Chestnut, we discovered that some of the system memory was going/had gone bad. The faulty memory module has been replaced. We believe that the bad memory was the root cause of the recent stability problems on the server, but we will continue to monitor the server closely. Thank you for your patience as we worked to resolve this issue.

posted by digital.forest at 09:05 AM on Tuesday, November 2, 2004
Categories: chestnut.forest.net

We are taking Chestnut offline in order to run diagnostics in response to recent and increasingly severe stability problems. We will bring the machine back online as soon as we feel it is stable enough to do so. We will post further status updates here as more information is available.

posted by digital.forest at 08:13 AM on Tuesday, November 2, 2004
Categories: chestnut.forest.net