digital.forest Technical Support
News archive: cactus.forest.net

Just a reminder, tonight at 11 PM we will be performing an emergency maintenance on part of our electrical system. This will have an impact on a portion of our shared web and database servers, and eight dedicated and colocated servers. The shared hosting servers affected are:

acacia, acorn, alder, aralia, arrowwood, ash, aspen, avocado, balsa, balsam, bamboo, banana, banyan, bayberry, beech, bigleaf, blackberry, boojum, boxwood, bubinga, buckeye, cactus, cedar, cherry, chestnut, cholla, cinnamon, clover, columbia, commerce2, commerce3, cork, cottonwood, db, deerwood, dogwood, ebony, elm, evergreen, ficus, fig, filbert, fuji, gingko, grape, grapevine, hackberry, hazel, hemlock, hickory, ironbark, ivy, kentia, kola, kudzu, larch, laurel, lilac, lime, madrona, magnolia, mango, mangrove, maple, mesquite, mimosa, moringa, mulberry, myrtle, newninewire, ninewire2, olive, orchid, palmetto, papaya, pear, pecan, plum, poplar, privet, quince, redbud, sassafras, savin, sequoia, sherwood, snowberry, spiceberry, spruce, strawberry, sycamore, tamarack, teak, truffula, tutsan, walnut, woodpecker, yucca, yulan/fern

Every effort will be made to minimize the downtime. Our electricians have estimated the time required to complete the task at 2 hours.

Thank you for your patience and understanding while we strive to build a better facility.

Update 1:15 AM: The maintenance went very smoothly and was completed in under 90 minutes. We were able to supply alternate power to the few dedicated and colo servers involved in the maintenance. We also took the opportunity to replace some failed parts in a couple of servers (acorn for example whose fan inside the power supply had stopped working.)

Again, thank you so much for your patience during this critical maintenance interval.

Update @ 12:41am: Maintenance has been completed successfully on both banana & cactus.

Tomorrow night, Saturday April 8th, maintenance will be performed on banana.forest.net & cactus.forest.net. This will be the third, and final, maintenance performed on both of the machines. In the final maintenance we will be replacing the hard drives in both machines with faster and bigger drives.

The maintenance will begin at 9pm and will conclude at midnight.

If you have any questions or concerns feel free to open up a support ticket.

posted by at 06:07 PM on Friday, April 7, 2006
Categories: Hosting Servers, Scheduled Maintenance, banana.forest.net, cactus.forest.net

Tonight we will be performing memory upgrades on a few machines in our datacenter. The maintenance will begin promptly at 8:30 PM PST. The downtime will be 10 minutes for each machine.

Machines being serviced in order:

cactus.forest.net
cinnamon.forest.net
elm.forest.net
orchid.forest.net

If you have any questions, feel free to a support ticket.

posted by at 03:26 PM on Thursday, March 9, 2006
Categories: Scheduled Maintenance, cactus.forest.net, cinnamon.forest.net, elm.forest.net, orchid.forest.net

On Friday (02/17/2006) we will be applying minor updates to the operating system on the machines below in order for our customers to receive the best possible service. The downtime will be approximately 15-20 minutes per machine, during this scheduled maintenance the service on the machine can be unstable and/or not available at all.

helpdesk.forest.net (Support system)
jasmine.forest.net (FileMaker Server 7)
date.forest.net (Lasso Professional 8.1)
honeysuckle.forest.net (Apache webhosting / MySQL 5)
grapevine.forest.net (Lasso Professional 7.1)
cactus.forest.net (Apache webhosting / NetCloak)

If you have any questions feel free to open up a support ticket.

posted by at 03:00 PM on Wednesday, February 15, 2006
Categories: Scheduled Maintenance, cactus.forest.net, date.forest.net, jasmine.forest.net

The server cactus.forest.net is having an issue this morning.

Symptoms are: FTP is still accessible, but the web server returns the digital.forest homepage, or an error. DNS and mail are completely unaffected.

The source of the problem is that the web server config file has lost some virtual host settings. Not all sites on cactus are affected. We are restoring the affected ones right now. ETA on completion is about 45 minutes from now. Thanks for your patience.

posted by Chuck G. at 12:17 PM on Tuesday, May 24, 2005
Categories: cactus.forest.net

On Friday, May 8th 2004 at 8:30 PM PST, we will be upgrading the operating system on cactus.forest.net to the latest version. Web sites on cactus may be unavaliable periodically for about a half hour during the upgrade.

After the upgrade, customers on cactus will be also able to use NetCloak for creating dynamic web content.

posted by Tom K. at 02:00 PM on Monday, May 3, 2004
Categories: cactus.forest.net

The config file has been restored, and we're back up and running.

posted by Bill D. at 06:06 PM on Wednesday, January 28, 2004
Categories: cactus.forest.net

cactus.forest.net's httpd.conf file has become corrupted; we are restoring from backup, and hope to have the server back up shortly.

posted by Bill D. at 05:39 PM on Wednesday, January 28, 2004
Categories: cactus.forest.net

cactus.forest net is undergoing some minor preventative maintenance and will have 1-3 intermittent blackouts over the next hour, lasting no longer than 5 minutes a piece. We will update as soon as this is complete.

Update: Maintenance is complete.

posted by Nick M. at 10:28 AM on Thursday, March 6, 2003
Categories: cactus.forest.net

cactus.forest.net will be temporarily offline for an operating system upgrade at 2:00 PM PT on November 10th, 2002. The upgrade will take approximately 1.5 hours, and will result in faster web serving and file access.

posted by Nick M. at 11:34 AM on Sunday, November 10, 2002
Categories: Hosting Servers, Scheduled Maintenance, cactus.forest.net

We will be upgrading Mac OS X Server to the latest revision and patchlevel on Wednesday, February 27th, 2002 at 5:00 pm Pacific Time. Server response time will lag slightly for approximately 5-10 minutes, followed by a full server downtime of 8 minutes for the reboot and system check process. Our goal for this upgrade is improved system stability and to allow certain outstanding bug fixes to take effect. Thank you for your patience in this matter.

posted by at 05:00 PM on Wednesday, February 27, 2002
Categories: Hosting Servers, cactus.forest.net