******Update 5/8/10 16:30 hrs******

As of 16:30 hours this work is complete and we are once again operating on grid power. During the work there were no issues and all systems functioned normally.

******NON-SERVICE IMPACTING MAINTENANCE******

On Saturday, May 8th, Seattle City Light will perform an upgrade on the transformer that provides power to the digital.forest data center. During this maintenance our facility will operate on generator power and will have a second generator in place for redundancy. This maintenance will provide additional power to the building and our facility. Our operations team has planned the work with representatives from Seattle City Light, Veca Electric, Sabey Corporation, and our neighbor tenants. We have planned contingencies for staff shortages, foul weather, time over runs, and broken or damaged parts. As always, we are taking all necessary steps to ensure continuous service to our customers and life-safety for everyone working on this project. The process for this work is very similar to the process used during the September 4th, 2009 work which you can read about here and here.

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The schedule for work is as follows:

05:00 to 05:30 digital.forest staff will pre-flight and warm up our generator

05:30 digital.forest staff will transfer critical load from utility power to generator power

06:00 Seattle City Light will de-energize the main transformers feeding our building

06:00 to 17:00 Seattle City Light will replace on of the main transformers feeding our building (the schedule will flex from this point forward depending on how much time is required for Seattle City Light to perform their work)

17:00 Seattle City Light will re-energize the main transformers

17:00 to 17:30 Seattle City Light and Veca Electric will validate the voltage, frequency, and rotation of the power from the new transformer

17:30 digital.forest staff will transfer critical load from generator to utility

17:30 to 17:45 digital.forest staff will monitor power conditions from the new transformer and cool down our generator

17:45 to 19:30 digital.forest staff and Veca Electric will remove the wire connections from the second generator and clean up the operations area

We will provide an update here following the completion of this work to indicate that our facility is once again being serviced by grid power.

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digital.forest remains committed to providing our customers with the highest level of service, the greatest degree of protection, and the most transparent communications. If you have any questions or concerns about the above maintenance, please contact your account manager. Our account management staff is available Monday through Friday from 08:00 hrs PST until 17:00 hrs PST at 877-720-0483 Option 2.

******Update April 13******

The below maintenance has been cancelled as the upstream provider has scheduled a service impacting maintenance for April 22. Following their maintenance we will determine an appropriate time and reschedule this work.

******Service Impacting Maintenance******

On Thursday April 15th between 11:00 pm PST and 01:00 am PST on Friday, April 16th we will be connecting one of our upstreams to our new core routers.

While there will be no loss of traffic during this maintenance, there will be brief periods of increased latency due to sub-optimal routing while BGP sessions re-converge. Clients with persistent VPNs may see tunnels drop and re-establish if the tunnel prefers the newly added routes.

digital.forest remains committed to providing our customers with the highest level of service, the greatest degree of protection, and the most transparent communications. If you have any questions or concerns about the above maintenance, please contact your account manager. Our account management staff is available Monday through Friday from 08:00 hrs PST until 17:00 hrs PST at 877-720-0483 Option 2.