****** Update 2/26/2010 15:45 PST ******

Since the network events of this morning we have been monitoring the stability of our network and collecting data from the reported anomalies. Our network has been and continues to be stable and operating as expected.

We are continuing to evaluate all of the data related to this mornings network events and expect to report on the findings by Monday afternoon.

****** Update ******

During the scheduled network maintenance this morning, a couple of our clients reported experiencing some anomalies.

We are investigating each of these reports to understand the nature of the anomalies and will provide the appropriate feedback when finished.

****** SERVICE IMPACTING MAINTENANCE ******

Impact
• Very short-term increased network latency at certain times during our maintenance window.
• Clients using persistent VPN connections may experience a momentary loss of connectivity across the tunnel while traffic is rerouting between carriers.

Starting on Thursday, February 25th at 23:00 hrs PST and finishing on or before Friday, February 26th at 03:00 hrs PST we will migrate our upstream network connections to our new core routing infrastructure.

digital.forest's ongoing commitment to providing the most reliable, robust infrastructure requires a constant evaluation of our datacenter environment. In February of 2009, we commenced a comprehensive analysis of our current network infrastructure, comparing it to what are now the most trusted and efficient network technologies available. Appraising our current and projected future requirements alongside available mature technologies, we initiated the process of testing numerous network hardware and configurations. Today, we are pleased to announce the result of our efforts, and our decision to deploy a more robust, higher capacity network for digital.forest.

Utilizing current models of Cisco carrier-grade network equipment, our new core infrastructure is designed to be fault-tolerant, easily expandable, fast and flexible.

The first phase of implementation included installing the equipment and creating the configurations, all while performing tests and burning-in. Phase One has now been completed, and we are delighted with the results. Phase Two involves migrating our upstream ISP connections to the new equipment. During this part of the upgrade, some clients may experience some very short-term, sightly increased network latency. The duration of this increased latency should be no longer than two or three minutes, and well within the tolerance of Internet applications.

To further reduce client impact during this transition, all network traffic will be routed across a pair of new connections on the new network equipment. Once all network traffic is passing across the new connections we will migrate the other connections to the new equipment and enable them for service. This process will allow the new routers to perform all of the heavy lifting on our network which will significantly enhance performance.
digital.forest remains committed to providing our customers with the highest level of service, the greatest degree of protection, and the most transparent communications. If you have any questions or concerns about the above maintenance, please contact your account manager. Our account management staff is available Monday through Friday from 08:00 hrs PST until 17:00 hrs PST at 877-720-0483 Option 2.