******NON SERVICE IMPACTING MAINTENANCE******

Between January 18th and January 29th (specific day is yet to be determined), Seattle City Light will perform an upgrade to the transformer that provides power to the digital.forest data center. During this upgrade we will transfer critical load first to our primary generator, then to a secondary generator that will power the main feed during the day, then back to our primary generator and finally back to grid power. A total of four transfers are necessary to ensure constant power availability. As in any grid power disruption we do not expect any impact to the critical load in the facility. We will take every precaution available to ensure continuous power delivery to our customers, including pre-testing of secondary generator equipment. We will have a full compliment of staff and vendors on site, and will post updates here on the Support blog throughout the entire day. We are planning the first transfer for approximately 4 AM on the specific day and will provide a complete schedule of events as soon as the day is chosen.

The process for this work is very similar to the process used during the September 4th, 2009 work which you can read about here and here.

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digital.forest remains committed to providing our customers with the highest level of service, the greatest degree of protection, and the most transparent communications. If you have any questions or concerns about the above maintenance, please contact your account manager. Our account management staff is available Monday through Friday from 08:00 hrs PST until 17:00 hrs PST at 877-720-0483 Option 2.