In observance of the Thanksgiving holiday, digital.forest's business office will be closed Thursday, November 26th and Friday, November 27th. We will resume regular business hours at 8am PST Monday November 30th. NOC & Technical Support staff will remain on-site 24 hours a day throughout the holiday period to assist you if required.

All of us at digital.forest wish you a happy Thanksgiving!

Non-service-impacting configuration change

As part of the ongoing process to improve and enhance the statistical reporting package on our FreeBSD servers, some changes have been made to the locations of the error logs and unprocessed access logs for all accounts on Butternut, Souari, Silverpine and Spirea.

Error Logs

Previously, the current log was named "error_log", and all older logs were named "error_log-YYYYMMDD.bz2", reflecting the date of the log and the fact that it had been compressed.

Going forward, the current log will be named "error_log-YYYYMMDD", using the current day's date. The older logs remain unchanged.

Access Logs

Previously, the logs were available in:

http://server_name.forest.net/stats/account_name/account_name-logYYYYMM.gz
http://server_name.forest.net/stats/account_name/account_name-logYYYYMM.bz2

...where YYYYMM reflected the year and month covered by the log, with the current month's log using gzip compression and older logs using bzip2 compression.

Going forward, your logs will be available in:

http://server_name.forest.net/stats/account_name/access_logs/

...in browsable subdirectories organized by year and month.

Today's log will be uncompressed. All older logs will be bzip2 compressed.

All old logs are available in:

http://server_name.forest.net/stats/account_name/access_logs/old_logs/

Logs will continue to be preserved for at least one year. Stats output will be preserved indefinitely.

If you have any questions or concerns about these changes, please contact digtal.forest Technical Services via a trouble ticket at http://helpdesk.forest.net or via phone at 206-838-1630 option 3

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digital.forest remains committed to providing our customers with the highest level of service, the greatest degree of protection, and the most transparent communications. If you have any questions or concerns about the above maintenance, please contact your account manager. Our account management staff is available Monday through Friday from 08:00 hrs PST until 17:00 hrs PDT at 877-720-0483 Option 2.

******* Network Access Impacting Condition ******

Update 11:00 hrs PDT

We are extending the security condition for an additional two hours to ensure complete mitigation. We'll update status here by 13:00 hrs.

At 09:00 hrs PDT we have identified a risk to our network that necessitates the elimination of certain network access from outside of our network. For security reasons we will not identify the specifics of the changes or the risk in this posting.

If a network related service you normally use has just become unavailable, please contact our NOC directly at 206-838-1630 option 3 to request an exception and we will make an alteration to our access control list to allow the specific services to your installation.

We apologize for the inconvenience we know this will cause and will continue working hard to neutralize the risk.

At this time we estimate the risk will be fully mitigated by 11:00 hrs PDT.
We will continue to provide updates as we come closer to returning service to normal or 11:00 hrs.

digital.forest remains committed to providing our customers with the highest level of service, the greatest degree of protection, and the most transparent communications. If you have any questions or concerns about the above maintenance, please contact your account manager. Our account management staff is available Monday through Friday from 08:00 hrs PST until 17:00 hrs PST at 877-720-0483 Option 2.

The scheduled maintenance on both Spirea and Butternut has been completed. If you encounter any problems, please contact us so we can address them quickly.

Thank you for your patience during these upgrades.

Following a full backup of customer data, Spirea is going offline immediately for software upgrades. We expect the full downtime to last less than an hour, followed by intermittent or partial outages for another six hours. We will update again when service is complete.