At approximately 12:53 PST today we experienced a network issue that slowed response times from servers here at digital.forest for about four minutes.

The source of the issue was one of our customers, who has redundant connections to our network core, accidentally disabling one of the protocols that makes this redundancy operate correctly. The result was our core seeing duplicate addressing and sorting out the problem. While we never lost any connectivity response times slowed considerably while the client involved recognized and corrected the issue.

We ask that clients contemplating maintenance or changes to their own network configurations please contact us ahead of time. Ideally several days ahead of time, so that we can review the proposed changes and note any potential problems that could be caused. This helps us avoid circumstances such as today's event and makes life better for us all.