digital.forest Technical Support
News archive: September 2008

sage.forest.net is back up. If you have any issues or questions, please let us know.

posted by digital.forest at 08:41 AM on Monday, September 29, 2008
Categories: Emergency Maintenance, sage.forest.net

sage.forest.net, one of our FileMaker hosting servers, is going down tonight for emergency maintenance. We will have the server back online as soon as possible, and will update this post when the work is complete.

posted by Bill D. at 01:01 AM on Monday, September 29, 2008
Categories: sage.forest.net

We are restarting the treehouse.forest.net mail service to resolve an issue. Downtime should be less than two minutes, but current mail connections will be interrupted.

posted by Bill D. at 11:31 AM on Friday, September 19, 2008
Categories: Mail

As summer draws to a close we're already preparing for autumn here at digital.forest. Part of that is topping off our fuel tank for the backup power system. Our generator runs on Diesel fuel from a 5000 gallon tank. This is enough fuel to keep us running for over four days at full load. While we don't see storms such as the hurricanes that have caused such problems in the southeastern US, we have had the occasional stormy day and the traditional season for this kind of weather here in the Seattle area is October through early December. Our policy is to always start the autumn with a full tank. Our monitoring systems told us we were mostly full already, having only used a few hundred gallons over the summer during our monthly generator maintenance & exercise runs. The first step is picking a supplier for delivery. Diesel fuel is a commodity and we maintain delivery contracts with several suppliers. When you buy a commodity fuel in a non-emergency you buy on price. Sort of like when you are buying fuel for your car, you pick the station based on the posted price rather than what is first available. Our Facilities Manager, Kevin Teker places calls to check prices and schedules a truck based on the best buy of the day.

Our generator uses non-road taxed Diesel fuel, which is used in power generation, marine, and agricultural applications. This fuel has a bright red dye added to it to distinguish it from road-taxed Diesel. Ultra-Low Sulphur Diesel (ULSD) for road use is also dyed, with a bright green tint, while also being more expensive as it is taxed at the retail level. BioDiesel remains its natural color and appears, as you would expect as a honey-colored liquid. This short lesson in fuel types is here because it is important to us that the right fuel goes into our tank:

Above: Kevin Teker performs the "Bucket Test" before taking delivery.

The next step happens when the truck arrives. We take a fuel sample from the bottom of the truck's tank and put it into a light-colored bucket. This allows us to check its type as well as quality in several ways, looking for contaminations in the form of water, dirt, etc. Diesel fuel is less refined than gasoline, being barely beyond crude oil, so it is subject to contamination a bit more than gasoline. While we have excellent and flexible filtration systems it is always best to start with the best quality fuel available.

Once accepted the truck will hook up to the tank and fill it up. A sensor tells us when to stop pumping.

Above: Kevin supervises the fill up.

Today we took on only about 450 gallons. It is just good insurance however and we feel ready for the change of seasons.

posted by Chuck G. at 07:52 PM on Monday, September 15, 2008
Categories: Facility Maintenance

Silverpine will be coming down for emergency maintenance shortly. It should be up again in less than 15 minutes.

posted by digital.forest at 12:04 AM on Monday, September 8, 2008
Categories: Emergency Maintenance

We are implementing temporary security measures on the 216.168.32.0/24 subnet that will block access to SSH (port 22). As soon as we are able to, we will enable access to this port on this subnet.

We apologize in advance for any inconvenience that this may cause and we will update this post when the security conditions return to normal.

Update: September 3rd, 2008 15:39:00: We are implementing additional security measures on our entire network that will block access to SSH (port 22). As soon as we are able to, we will enable access to this port.

We apologize in advance for any additional inconvenience that this may cause and we will update this post when the security conditions change.

Update: September 4th, 2008 10:16:00 We have restored access to port 22 across the network and we will continue to monitor the security conditions throughout the day. Thank you for your patience and understanding in this matter.

posted by digital.forest at 05:16 PM on Wednesday, September 3, 2008
Categories: Security Alerts