The former Trident Networks shared hosting server "Neptune" is currently down. Our technicians are currently setting up the remaining clients on other digital.forest servers.

No data has been lost.

This is the server we posted about last week, which has been showing signs of hardware failure. We were almost finished with the process of account migration to other servers when Neptune failed earlier today. The remaining accounts number less that twenty and we should have them up and running on other servers soon. DNS changes are being made as we speak and the sites in question should all be operational again by later on today. Trouble tickets had already been started concerning the migrations and any issues noted going forward should be tracked individually by site owners using those tickets.

Thank you for your patience and understanding during this issue, and we apologize for any downtime your website has experienced.

Tomorrow night (Thursday, May 15th) between 11pm and Midnight Pacific Daylight Time, we will be shutting down a connection to a BGP peer. The circuit in question has been replaced with one of larger capacity. There should be no operational impact as traffic will automatically redistribute itself over our other connections. Persistent connections such as VPN tunnels may reset themselves if they were established over this particular route. This will have no impact on other forms of network traffic, such as web, email, FTP, etc.

We're pleased to announce a new connectivity peer adding to our BGP routing, Level(3). The fiber optic connection went live this morning, and we should have BGP routing fully operational by mid-week. This connection is a full Gigabit Ethernet circuit and should add to our network performance and reliability.

Our goal here at digital.forest is to provide multiple layers of redundancy, as well as physical diversity in our upstream connectivity. Not only do we have multiple connections, they terminate in diverse physical locations around the Seattle metropolitan area. This circuit from Level(3) terminates at their Seattle POP ("Point Of Presence") at 1000 Denny. We also have two Gigabit Ethernet circuits, from two separate providers, over two different pathways, landing at the Westin Building in downtown Seattle where we peer with NTT/America & the Seattle Internet Exchange. Additionally we have fiber connectivity to a provider who is has a POP located right in our building, Time-Warner Telecom. There is another circuit which currently crosses the Intergate.Seattle datacenter campus and connects us to a provider whose main Seattle POP is in Intergate.East. This last circuit is scheduled for shutdown in early June as we planned to replace it with this new Level(3) connection. This Level(3) circuit has been in process for several months, and we expect it will provide our clients the a high-quality of connectivity and performance you expect as a digital.forest client.

Regards,
Chuck Goolsbee
V.P. Technical Operations
digital.forest, Inc.

The former Trident Networks/Speedyweb server "Neptune" has been experiencing issues lately. In order to ensure future stability and performance of the sites served from this machine we've decided to migrate them to more reliable servers. Accounts will be moved to newer and faster servers, either running UNIX or Windows, depending on the if the website relies on FrontPage extensions. E-mail and any MySQL databases will be migrated to UNIX servers.

We apologize for any inconvenience that this migration may cause you and will be more then happy to answer any questions you may have; we will be working with you to resolve any issues that may arise due to this migration.

Users on Neptune will be contacted directly via our helpdesk ticketing system with more details. Please respond to the helpdesk ticket and/or call us at 877-720-0483 option #3. We will have staff onsite 24 hours a day, 7 days a week during this migration and they will be able to help you with any problems that you may have. If you believe that your e-mail address with us may be out of date we highly recommend that you respond to this ticket or call us at 877-720-0483 option #2 during business hours and update your contact information with an Account Manager.

Thank you for your patience.

We're happy to announce that our new dedicated fiber link to the Westin Building is now online. This circuit will allow our clients to secure small/medium sized (10-500mb) bandwidth connections from any carrier at the Westin with very reasonable loop costs. This offers a "best of both worlds" situation for d.f clients; the finest colocation facilities available in the Seattle area connected to the carrier-rich connectivity of the Westin Building. If you are interested in dedicated connectivity to your equipment at digital.forest contact your Sales Representative today.

Additionally we are using the circuit to re-establish our connection to the Seattle Internet eXchange (SIX). That BGP session will be turned up tonight around 11pm. This change will likely result in better routing to regional access networks and select long-haul transit providers who also peer at the SIX.

Stay tuned for more connectivity-related announcements as we're adding another tier-1 transit provider to the mix of our BGP routing within the next week or so.

Regards,
--Chuck Goolsbee
V.P. Technical Operations
digital.forest, Inc