Sharp eyed observers may have noted that when you complete a trouble ticket in our Web Help Desk system it asks if you would like to take a survey. We value feedback from our clients and make use of these surveys all the time to improve our support.

The ticket system is very valuable to us since it ensures that no issue can "fall through the cracks" and our tech support staff can work around the clock on problems, handing them off when shifts change. Trouble tickets allow us to note trends and anticipate issues. The post-ticket surveys allow YOU to provide feedback to us about how satisfied you were with response times, quality of support, and length of time it took to resolve your issue.

We want to encourage our clients to fill out these surveys so we decided to pull names at random from the last two month's of survey responses and award them with a free gift. The names we pulled out were Daniela MacLeod from Rhythm Interactive, and her survey response on October 16th, and Dean Pachl from Photoworks for his survey response on November 11th. We're sending Daniela & Dean an Apple iPod in thanks for there participation in our trouble ticket survey.

You too can win an iPod. Just fill out a survey after your trouble ticket is completed. Provide us with feedback about your support expereience and you'll automatically be entered in our drawing. We appreciate your input and thank you for your time.

--Chuck Goolsbee
VP Technical Operations
digital.forest, Inc.