digital.forest Technical Support
HVAC System Issue

We are experiencing an HVAC-related issue right now. Our HVAC maintenance vendor is en-route. We may be shutting down systems to lower the datacenter temperature. Please stay tuned for more information.

Update: 12:35 PM Vendor is on site, the system is running again, but datacenter temperature is high. We are shutting down as many systems as possible to reduce the heat load on the facility in order to get the temperature back down as swiftly as possible.

Update: 12:45 PM It appears the HVAC was shut down by a malfunction in our fire suppression system. We have bypassed that system's HVAC controls for the time being to prevent it from reoccurring.

Update: 12:50 PM Temperatures are beginning to come back down.

Update: 1:30 PM We have additional staff on-site now to handle phone calls and server shut-downs/startups.

Update: 2:50 PM We will start bringing shared servers online very soon.

Update: 4:30 PM Datacenter temperature has stabilized and normal. We have restarted most servers, but some still remain down due to miscellaneous problems. If any of these appear to have longer-term issues, we will begin to post individual lists and updates separate from this entry.

Thanks for your patience and understanding.


posted by Chuck G. at 05:27 AM on Sunday, June 3, 2007
Categories: Emergency Maintenance