digital.forest Technical Support
News archive: December 2006

Tonight during our scheduled maintenance window we will be resetting the BGP sessions with 2 of our service providers. The sessions will be reset one at a time causing a brief outage of the connection. Our other providers will carry all traffic during this time.

The maintenance will take place between 1:00 am and 2:00 am PST.

posted by Kyle at 09:44 PM on Wednesday, December 27, 2006
Categories: Network

Update: 12-15-06 13:37 The mail server is doing much better now. The queue is decreasing and mail is going out at a normal pace.

treehouse, our main mail server may have trouble sending right now, we are working to correct it and should have an update for you shortly.

posted by digital.forest at 01:27 PM on Friday, December 15, 2006
Categories: Mail

The Seattle area experienced a major windstorm last night. This had no effect on our network operations, however, several of our staff are having difficulty reaching the office due to downed trees and power lines. As a result, support calls may take somewhat longer to be answered than is usual.

Thank you for bearing with us,
Digital Forest

posted by digital.forest at 07:42 AM on Friday, December 15, 2006
Categories: Miscellaneous, Phone System

We are currently working on the columbia streaming server due to a hardware failure. The server should be back up shortly.

[UPDATE]We have rebuilt the columbia streaming server and migrated the data to this new server. We have verified that a variety that streamings are flowing again and things should be good to go.

posted by digital.forest at 07:01 PM on Sunday, December 10, 2006
Categories:

As part of normal procedure in dealing with a potential security breach, we've suspended/blocked many administrative access protocols into our network while we investigate. We realize this is a major inconvenience for our clients with regards to routine management and development on their servers colocated here in our datacenter. However to mitigate the risks it is our responsibility to take this step. Better to be safe than sorry. Please be patient while we investigate this issue.

Last time we invoked these blocks, we noted the clients who required exceptions and have maintained connectivity for those IP ranges. If your business requires these protocols to function, please contact us to discuss the possibility of enabling an exception. Otherwise, please be patient while we conclude our work.

We will post an update when we re-enable administrative access protocols.

UPDATE 2:10 PM PST: The blocks have been removed. We apologize for any inconvenience this may have caused.


posted by Chuck G. at 10:09 AM on Friday, December 8, 2006
Categories: Network