This afternoon (Saturday, June 14th) at 15:48 PDT the hard drive containing the user directories of the web server "butternut.forest.net" crashed. The timing of this issue is particularly bad as the VXA drive in our tape library broke two days ago. A new tape drive has been on order since Thursday the 12th, but is not expected to arrive until Wednesday at the earliest.

We have several alternative recovery methods available to us, and will be exploring all of them. In the meantime however there are some steps you can take to mitigate the issue.

The server is up and running with a new set of drives. Your FTP login and web site configurations are still valid. If you have a local copy of your website, you can re-upload it immediately. Remember that is always a best practice to keep a local copy of your web site for just such an occasion. Most of our clients do their development in-house or with a web developer who maintains a staging server for local testing, so if you are one of these clients you are in good shape.

If you do not have a copy of your current website, it may be some time before we can fully recover your data, so you may want to upload a temporary site or page to "place hold" your site until that time comes. Additionally please let us know, either via email, or by opening a trouble ticket so we can make recovering your data a priority.

We appreciate your patience and understanding, and apologize for any inconvenience this has caused.