******* Network Access Impacting Condition ******

Update 11:00 hrs PDT

We are extending the security condition for an additional two hours to ensure complete mitigation. We'll update status here by 13:00 hrs.

At 09:00 hrs PDT we have identified a risk to our network that necessitates the elimination of certain network access from outside of our network. For security reasons we will not identify the specifics of the changes or the risk in this posting.

If a network related service you normally use has just become unavailable, please contact our NOC directly at 206-838-1630 option 3 to request an exception and we will make an alteration to our access control list to allow the specific services to your installation.

We apologize for the inconvenience we know this will cause and will continue working hard to neutralize the risk.

At this time we estimate the risk will be fully mitigated by 11:00 hrs PDT.
We will continue to provide updates as we come closer to returning service to normal or 11:00 hrs.

digital.forest remains committed to providing our customers with the highest level of service, the greatest degree of protection, and the most transparent communications. If you have any questions or concerns about the above maintenance, please contact your account manager. Our account management staff is available Monday through Friday from 08:00 hrs PST until 17:00 hrs PST at 877-720-0483 Option 2.

The scheduled maintenance on both Spirea and Butternut has been completed. If you encounter any problems, please contact us so we can address them quickly.

Thank you for your patience during these upgrades.

Following a full backup of customer data, Spirea is going offline immediately for software upgrades. We expect the full downtime to last less than an hour, followed by intermittent or partial outages for another six hours. We will update again when service is complete.

Silverpine.forest.net is back online, with its software upgrades complete. Please let us know if you have any trouble so that we can address it right away.