******* Network Access Impacting Condition ******
Update 11:00 hrs PDT
We are extending the security condition for an additional two hours to ensure complete mitigation. We'll update status here by 13:00 hrs.
At 09:00 hrs PDT we have identified a risk to our network that necessitates the elimination of certain network access from outside of our network. For security reasons we will not identify the specifics of the changes or the risk in this posting.
If a network related service you normally use has just become unavailable, please contact our NOC directly at 206-838-1630 option 3 to request an exception and we will make an alteration to our access control list to allow the specific services to your installation.
We apologize for the inconvenience we know this will cause and will continue working hard to neutralize the risk.
At this time we estimate the risk will be fully mitigated by 11:00 hrs PDT.
We will continue to provide updates as we come closer to returning service to normal or 11:00 hrs.
digital.forest remains committed to providing our customers with the highest level of service, the greatest degree of protection, and the most transparent communications. If you have any questions or concerns about the above maintenance, please contact your account manager. Our account management staff is available Monday through Friday from 08:00 hrs PST until 17:00 hrs PST at 877-720-0483 Option 2.
posted by Shawn Hammer at 08:44 AM on Wednesday, November 11, 2009
Categories: Network