*********** SERVICE IMPACTING MAINTENANCE ***********

On Friday, August 27th between 01:00 AM PDT and 02:00 AM PDT we will be replacing one of the modules in one of our core routers.

During this maintenance two of our upstream connections will be down, however, our other upstream connections are fully capable of handling all of our traffic. While there will be no loss of traffic during this maintenance, there will be brief periods of increased latency due to sub optimal routing while BGP sessions re-converge. Clients with persistent VPNs may see tunnels drop and re-establish if the tunnel prefers newly added routes.

digital.forest remains committed to providing our customers with the highest level of service, the greatest degree of protection, and the most transparent communications. If you have any questions or concerns about the above maintenance, please contact your account manager. Our account management staff is available Monday through Friday from 08:00 hrs PST until 17:00 hrs PST at 877-720-0483 Option 2.

*****Service Impacting Issue*****

Tuesday, 7/27/2010 3PM Pacific

We are currently experiencing a service impacting issue with the digital.forest Helpdesk system. Our engineering staff has been notified and they are currently working to resolve the issue.

digital.forest remains committed to providing our customers with the highest level of service, the greatest degree of protection, and the most transparent communications. If you have any questions or concerns about the above maintenance, please contact your account manager. Our account management staff is available Monday through Friday from 08:00 hrs PST until 17:00 hrs PST at 877-720-0483 Option 2.

*********** SERVICE IMPACTING MAINTENANCE ***********

On Friday, July 30th between 01:00 AM PDT and 02:00 AM PDT we will be replacing one of the modules in one of our core routers.

During this maintenance two of our upstream connections will be down, however, our other upstream connections are fully capable of handling all of our traffic. While there will be no loss of traffic during this maintenance, there will be brief periods of increased latency due to sub optimal routing while BGP sessions re-converge. Clients with persistent VPNs may see tunnels drop and re-establish if the tunnel prefers newly added routes.

digital.forest remains committed to providing our customers with the highest level of service, the greatest degree of protection, and the most transparent communications. If you have any questions or concerns about the above maintenance, please contact your account manager. Our account management staff is available Monday through Friday from 08:00 hrs PST until 17:00 hrs PST at 877-720-0483 Option 2.

*****Service Impacting Maintenance*****

Thursday morning at 1AM PST (7/15/2010) In a continuing effort to maintain a stable and secure environment the shared hosting server BUTTERNUT will be taken offline and its core operating system components will be patched to current standards. The work is expected to include less than 1 hour of downtime.

Note: This update process is specifically for core OS components and does not affect the web server or its runtime components (i.e. PHP). Prior to any work on the system all customer data will be fully backed up.

digital.forest remains committed to providing our customers with the highest level of service, the greatest degree of protection, and the most transparent communications. If you have any questions or concerns about the above maintenance, please contact your account manager. Our account management staff is available Monday through Friday from 08:00 hrs PST until 17:00 hrs PST at 877-720-0483 Option 2.